National Government Services Awarded Centers for Medicare & Medicaid Services (CMS) Next Generation Desktop Program Contract

National Government Services (NGS) has been named the prime contractor
for CMS’ Next Generation Desktop (NGD) program. NGS was originally
awarded the business in 2001, and today’s announcement represents a
continuation of the contract for a two-month period of performance plus
nine option years. The contract is valued at approximately $310 million.

National Government Services’ NGD program can host 20,000 Medicare and
Marketplace customer service representatives (CSRs) to process more than
60 million calls each year, reducing the amount of time required to help
people with Medicare and Marketplace consumers by improving CSRs’
ability to provide timely and accurate service.

The performance and reliability of the NGD directly affects the level of
service and consistency of information received when contacting CMS. For
example, when people call 1-800-Medicare with questions, CSRs can use

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