Medicaid ride service is called unreliable in patient survey

A recent survey of people with mental illness who rely on the transportation services provided through Medicaid found 53 percent said they had missed important medical or mental health appointments because their drivers had arrived too late or not at all. (Cindy Hepner | South Jersey Times) 

TRENTON — As the Christie administration reviews bids from companies vying for a multi-million-dollar contract to coordinate transportation services for Medicaid clients, a mental health advocacy group has released a survey that says the current vendor is “unreliable” – showing up late or not at all.

LogistiCare of Atlanta has held the contract since 2009, and is paid $165 million a year to provide 130,000 Medicaid clients more than 5 million rides to and from medical appointments, according to Department of Human Services spokeswoman Nicole Brossoie. The riders are all low-income people, including some who also have physical and mental disabilities and addictions. 

Based on the responses of 311 Medicaid recipients who have used LogistiCare’s services within the last six months, 53 percent said they had missed important medical or mental health appointments because the drivers had arrived too late or not at all, according to the survey by the

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