Family shares concern as Iowa Medicaid case management changes

Changes to Iowa’s Medicaid system means the three managed care organizations in charge of services for more than 560,000 Iowans will shift how case management services are provided.

UnitedHealthcare plans to hire a majority of its own case managers, the people who help coordinate services for Medicaid’s elderly and disabled members.

Amerihealth and Amerigroup will use a hybrid model of existing case managers and case managers the company will hire internally.

For Dubuque mother Alyson Beytien, whose son, Zachary, is diagnosed with severe autism, the probability of some families losing case managers they’ve worked with for long periods of time is unsettling.

“She advocates for us, because she can explain it. That helps us with our timing,” Beytien said of her son’s case manager. “We don’t have to spend all our time advocating and calling. She’s doing it

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